MAKE FEEDBACK ABOUT THEM
The fastest route from a work problem to improvement is through the employee's identity.
Replace specific observations about behavior with conclusions about attitude, judgment, maturity and professionalism. Employees need to understand what the mistake says about them, not merely what to do differently next time.
Reconstructed Handbook series.
Unfortunately, the research…
Claim
Feedback interventions improve performance on average but can reduce it; Feedback Intervention Theory proposes that effectiveness declines as attention shifts away from task processes and toward self-related processes.
Evidence
A meta-analysis of 607 effect sizes found feedback interventions improved performance on average, yet more than one-third reduced performance. Moderator analyses supported the importance of where feedback directs attention.
Strength: Strong
Sources
The Directive is satire. The research summary is not. Evidence is stated separately and qualified to the underlying literature rather than treated as proof of the joke.